Refund & Cancellation Policy

Cancel any time. Refunds when something went wrong.

Version 2026-11-06 · last updated 6 November 2026. Part of our Terms of Service. Run by Sentinel Throne, support@sentinelthrone.com.

1. How to cancel

• The Cancel button next to the subscription on your account page. It is always there, even if your account is paused.
• Stripe's customer portal (linked on your account page).
• The "manage subscription" link in any email from Stripe.
• An email to support@sentinelthrone.com from the email address you paid with.

Cancelling stops the next renewal. Your plan keeps running until the end of the month you paid for, and you can turn it back on before then. Stripe emails you a confirmation. To avoid the next charge, cancel before the renewal date shown on your account page. Leaving our Discord server, deleting your Discord account or not using the service does not cancel anything.

2. When we refund

• You were charged twice for the same thing.
• You were charged after you cancelled in time.
• You paid, your Discord account never got the plan's role, and we couldn't fix it within 48 hours of you telling us.
• The service was down for more than 3 days in a row because of a fault on our side and we couldn't fix it: we refund the days you lost.
• We stop offering a plan you pay for: we refund the unused part of the month.
• You forgot to cancel a renewal: tell us within 48 hours of the charge. If you haven't used the plan since the charge, we refund it and cancel the plan.

3. Consumers in the UK or EU: your 14 days

You have 14 days from your first purchase of a plan to cancel the contract. Because you ask for the service to start straight away (the box you tick before paying), you pay for the days you have already had: we refund the price minus a proportionate amount for those days. Write to us within the 14 days to use this right.

4. When we usually don't refund

• You changed your mind after the plan was delivered (outside section 3).
• You forgot to cancel and told us more than 48 hours after the renewal, or used the plan after it.
• The rest of a month after you cancel. You keep using the plan until the month ends instead.
• A game's publisher warned, suspended, reset or banned your game account, or you lost in-game items or progress.
• A change in the game stopped a feature and we couldn't reasonably prevent it. If it can't be fixed, we stop charging for it and refund what's left.
• You lost access to your game account or its 2FA, or changed its password, so we can't sign in to it.
• We ended your access because you broke the Terms or the Acceptable Use Policy.

Not on either list? Tell us anyway. We look at every case.

5. How a refund works

Ask in #support or at support@sentinelthrone.com from the Discord account you paid with. We answer within 2 business days. Refunds go back to the card you paid with, through Stripe, usually within 5–10 business days depending on your bank. A refund ends the subscription it refunds, and its roles and channels are removed.

6. Chargebacks

Please come to us before your bank: a refund from us is faster than a bank dispute and needs no paperwork. You always keep your right to dispute a charge with your bank. If you do, section 11 of the Terms explains what happens to your plans, and we answer the dispute with our records of your purchase, your agreement to the terms and your use of the service.

7. Your legal rights

Nothing in this policy takes away rights you have under the consumer law of the country you live in. Where that law gives you more, it applies.

Questions: support@sentinelthrone.com · Terms · Acceptable use · Privacy